Reviews

"I was in an accident and Kaylee made sure everything went well with my claim. I have been with Todd Mitchell for 7 years and the service and support have been consistently strong."

"I spoke to Kerry and he help me he was honest and he got me insurance that I can afford."

"It was a great experience in the office with Todd. We even had a good laugh while handling business he made everything easy and understandable state farm y'all have a great guy on the team I think he deserves a raise"

"I have been a State Farm Insurance customer for many years. They have given me great service"

"The office staffs are all friendly and very helpful. Easy access and handle requests quickly. Highly recommended!"

"I'm so pleased to choose this insurance, the was in still is more than satisfactory with them minutes. Mr Michael call me with a excellent price. I'm glad.every one was friendly.and professional. Thank you 😊 sincerely Maria haslem!!!"

"Team very helpful in providing a quote quickly."

"Receptionist was very amazing!! Told me everthing I wanted to hear and answered every question i had with ease!"

"Excellent response time and follow through on transferring coverage and adding new coverage!"

"Todd Kerry and the others are all fantastic and have been with Todd's office for quite a few years. They are always extremely helpful. Never had any problems thoroughly enjoy dealing with all of them"

"I have had the same insurance company since 1998 and shopped them several times. Todd asked me if I wanted a quote on my home and autos. I was absolutely blown away from the difference I save over a year on both!! Amazing service from start to finish."

"Super great 👌 people there"

"I’ve had a great experience with Todd from State Farm. The customer service has been friendly and responsive, the claims process was straightforward, and they made everything easy to understand. I appreciate their professionalism and would recommend them to anyone looking for reliable insurance."

"Always there to help! Fast pay on claims!"

"Todd is a great agent, very personable. He really looks out for his clients."

"I’ve always had State Farm insurance and the agent that I had for years passed away. I guess all his customers went to Todd Mitchell. One of Todd’s employees named Kerry Chapman has always taken care of me and he is the main reason I stay with them"

"Friendly and helpful!"

"State Farm is the best of the best"

"Always a pleasure to work with Todd and staff. Even though we are out of state from main office, it never seems that way. Great communication and easy app."

"Always great costumer service."

"I had a truly excellent experience with Kellen Peterson at Todd Mitchell’s State Farm on Vineville Ave in Macon.

I walked in without an appointment on a very important and stressful day, and Kellen welcomed me with patience, professionalism, and genuine kindness. He took the time to sit down with me and explain the different pricing options, plans, and coverage details in a way that was clear and easy to understand. I honestly would not have been able to get that same level of understanding trying to figure everything out online by myself.

What stood out most was how much care he put into the conversation. Kellen didn’t just treat me like another customer; he listened, answered my questions, and helped me find a bundle that made sense for my long-term needs, including renters, life, and auto insurance. The monthly price was great for the coverage I requested, and I left feeling informed, protected, and supported.

Even after our first meeting, he stayed in contact to make sure I had everything I needed and reminded me that help was only an email or phone call away. That kind of service is rare. This was true 5-star VIP service, and I would gladly give 1000 out of 100 stars if I could. Thank you again to Kellen and the Mitchell Team!"

"Very friendly and helpful. Was certain to answer all questions clearly."

"Great customer service and very knowledgeable. Even when I don't understand or make mistakes they are on top of it and do everything to help me. Very happy to say We've been with State farm for over 20 yrs. It's was also very convenient to do a new policy on the Web site and have them approve it. Very quick and easy."

"Always professional, kind and greatly helpful"

"I truly appreciate the outstanding customer support I received from my insurance agent. They were patient, professional, and took the time to explain everything clearly while making the entire process smooth and stress-free. Their kindness, responsiveness, and willingness to help made me feel valued as a customer. Excellent service like this deserves to be recognized!"